Thoughts on our service:

• Friendly professional, welcoming, tolerant of our indecisiveness.

• Jim the Installer- friendly, effecient and a pleasure to meet.

How we can improve:

• We found it really useful being able to visit Lyonshall and discuss our requirements. We think you should encourage people more to visit.

• We love the bed and the chest of drawers and will send you a photo when we have finished the drapes, etc.

Carole and Ian Galbraith, End of May 2007