Thoughts on our service:
We appreciate the bespoke design service that Stephen provides; as we wanted a simple design.
Don't forget to promote the local sustainable timber more e.g. on the website.
Although on delivery the fitter had forgotten the base slats, he rushed straight back to fetch them.
How can we improve:
When customers come to visit the workshop, how about a simple direction sign at the top of your track? Check out our improved page 'How To Find Us'
Maybe you could promote the bespoke design service more on the web pages- pictures of the tree; wood seasoning; rough cut; tape measures; and then staining.
All the best,
Amanda and Steve Markham 24th April 2007