Ordering & Payment
- How do we order a bed from you?
- How much do we have to pay for the order to begin?
- What method can we use to pay you?
- If we order with you, when can we expect to have the bed?
- I want to get the whole package from you, drapes and all. Do I just pay you directly?
How do we order a bed from you?
Simply fill in an order form, or give us a ring.
You can take us much time as you need to decide exactly what it is you want- we won't rush you, but we will be here to answer any questions you have. We have customers come back months later once they've got themselves prepared, so don't feel contacting us means you're committing yourselves.
We advise emailing or ringing to discuss the bed you want, and sorting details such as wood and colour. You can either wait on colour samples before ordering, or place the order and they will follow shortly in the post. Order Form
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How much do we have to pay for the order to begin?
We ask for a third deposit of the total to confirm the order. Once this has been paid your bed will be figured into the production schedule and a more definite delivery date given.
The outstanding balance is to be paid on delivery, or in the case of shipping abroad the total must be cleared before collection of the bed.
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What method can we use to pay you?
There are various ways of paying. We accept bank transfer, cheques and debit cards. Accepting credit cards for payment is at Stephen's discretion because of the large fees we have to incur (1.5-5% of total).
For your own security we do not accept banker's drafts. We recently had one go missing in the post (it was recorded delivery from Canada) and our customer was told by their bank that there was no guarantee of their money ever being returned to them.
Please do not email card details to us! We will get the necessary details from you over the telephone, and the transaction will be completed after this (telephone and card machine are on the same line).
Details for bank transfer will be sent (preferably via email) once this method of payment has been decided.
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If we order with you, when can we expect to have the bed?
A bed is usually made within 12 weeks from receipt of a one third deposit. If your needs are more urgent we will do our very best to help. Delivery is usually within these 12 weeks, depending on the situation (we will make arrangements with you when you order).
If you're abroad then you can expect the shippers to collect within a fortnight of the bed being finished. You can then add on the estimated shipping time you've been given. To give you an idea a bed can take between 4 to 6 weeks to the US, 5 or 6 to Hong Kong, and quicker within Europe.
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I want to get the whole package from you, drapes and all. Do I just pay you directly?
Yes. We have introduced a range of standard drapes so you can now order everything through us. In some cases we direct your enquiry to our upholsterer, but this is only in certain circumstances.